WHAT TO EXPECT
If this is the first time working with a graphic/web designer, let me take a moment to hold your hand - figuratively of course because otherwise that would be weird - and ease your mind a bit. I want you to be comfortable and prepared up front with what is expected from you and what you can expect from me. I try and make the process as fun and exciting as it can be...after all, we are creative people and we love all things fun!
Lots of Questions
I want to understand your small but mighty business in and out and that involves lots of questions. Don’t worry, there is no math involved - I hate math! The BRAND CLARITY WORKBOOK has been crafted to be super simple but extremely thorough in order for me to get to the chewy center of what makes your business truly unique. The more detail you are able to provide, the shinier your gold star will be!
I want you to be completely satisfied with every step of the design process so I ask for your feedback during various stages of your project. Please provide me with timely feedback and I promise to do the same for you. If you send your feedback before 2:00 pm, you are almost guaranteed to get a response back that night or the very next day at the latest. Yes, I love email - ok not really, but I do love my clients!
Along with feedback, I will be completely honest with you about your project. I value your opinion but if I think something is not going to work or be beneficial to your business, I will tell you - nicely of course. I ask that you trust my judgment, I really do have your best interests at heart. If your business and website are successful then that reflects well on me so we are in this together!
I am available anytime you may have questions or concerns. I try and keep "normal" 9-5 business hours during the week (M-F). I check email at least twice a day and try to respond to all messages within 24 hours. Email is always my preferred method of communication.
A SIMPLE PROCESS
Once I receive the design questionnaire for your project, I will put my thinking cap on and start researching. This is where I flush out your brand design, what makes your business unique and how to make it stand out from the competition.
This is where I take all of my sketches and create a working proof of your brand design. You will get to see a real live version of your website (if applicable) and we will go through make revisions until we are both satisfied with the final result - or within the allotted number of revisions per project.
Once you sign off on your project, I will deliver all of your final files via email if necessary. If you have a website project, I will transfer the website to your account and you will be ready to add your products.
No matter what type of design your project includes, you need to create some buzz! Go shout it from the rooftops that you are ready for business!
FREQUENTLY ASKED QUESTIONS
HOW MANY PEOPLE WILL I WORK WITH?
This is a one woman show so you will get to know me very well while we work together.
WHO ARE YOUR CLIENTS?
I work with small businesses all over the US and the world - they seem to love me in Singapore. My services cater to handmade businesses, small online boutiques and creative service providers.
DO YOU REQUIRE A DEPOSIT OF SOME SORT?
Yes, I do ask for 50% deposit up front to hold your space on the waiting list. From there, your final payment isn't due until the project is finished.
WHAT PAYMENT METHODS DO YOU ACCEPT?
I process credit card payments securely through Stripe and accept Visa, Mastercard, Discover and AMEX.
HOW LONG WILL MY DESIGN TAKE?
This truly depends on what type of project it is. Custom logo designs usually take about 2 weeks to finish. Custom website designs typically run between 2-4 weeks, depending on revisions.
DO YOU ONLY WORK WITH WIX ONLY FOR HOSTING?
Yes and no. I can work with other platforms like Wordpress but pricing will be different because of the additional time involved in coding.
DO YOU HAVE OFFICE HOURS?
YES! I try to keep my hours somewhat normal during the week (9-4 EST). I am not available on the weekends or holidays.
OK, HOW MUCH AM I GOING TO SPEND?
Well, that depends on a number of factors but I price my services based on the budgets of my clients which mainly consist of small handmade and creative businesses. You can check out my web design package options as well as logo design and other services I offer. If you don't see something that works for you contact me for a custom quote. I promise to get back to you lickety split!